About FAQs

Frequently Questions
Q: What credit cards does your company accept?
A: Currently we accept American Express, Discover, MasterCard, and Visa.
Q: How come when I make a payment online It says amount inccorect?
A: The payment amount should not include a dollar sign ($) or commas (,).
Q: Why does the item I'm bidding on keep extending beyond the advertised end time?
A: Our website uses Dynamic Ending Times for online auctions. Online auction ending times will extend by one-minute intervals if bids are placed within the last minute before the scheduled auction ending time. The ending times of the auctions will keep extending by one-minute intervals as long as bidding continues. Once there is 59 seconds without any bidding, the auction will end. This simulates the live auction process where an item does not close out until all interested parties have had a fair opportunity to get their bids in.
Q: Why do the online auction listings I have pulled up on my computer screen show the incorrect time? Is there any way that I can see if the current bid has been raised, or get updated information?
A: Click the "REFRESH" or "RELOAD" Button at the top of your browser window to update the page you are viewing. Every time you want current information (such as new bid amounts, or time left in the auction) simply click the button at the top of your browser window.

SHORTCUT: Hit "F5" to refresh the page you are viewing.
Q. How can I see prices from past online auctions?
A. Click the PAST PRICES link at the top of every page to view online auction prices from January of 2006. More recent auctions will be linked to the closed listings, where you can see the bid histories and actual ended auction page.
Q. How can I update my contact information?
A. SIGN IN TO YOUR MEMBER AREA, then click the UPDATE CONTACT INFO link at the top of that page. You can also specify whether you wish to receive email newsletters from the Member Area.

SHORTCUT: Add the MEMBER AREA sign-in page to your Bookmarks or Favorites for faster log-ins!
Q. What does it mean when something is sold "Subject to Seller's Approval"? Why not set reserve prices?
A. This means that the Seller wishes to see what the high bid amount is after the Silent Auction ends. The Seller then either approves or declines to accept that amount. In 95% of the auctions we conduct for our clients, the high bids get approved the day after the bids close.

Our method of selling items "Subject to Approval" allows the Sellers to take an amount that may be less than they had in mind, but still acceptable. This is better for you, the buyer, because it means the Seller may be willing to let their item go for less than they originally wanted.
Q. When I get my e-mail invoice, who do I pay, and how?
A. As part of our service to our selling clients, we handle all money transactions, and accounts receivable. Acceptable forms of payment include: Cash, Money Orders, Bank Checks, Certified Funds and Credit Cards. Payments should be mailed to or dropped off at: 11167 Big Tree Rd (20A), East Aurora, NY 14052.
Q. Is there an additional charge for paying with a credit card? Why?
A. All credit card purchases for online auctions will be subject to an additional convenience fee of 4%
Q. How will the Seller know when I pay? How do I contact the Seller to pick up my purchased item(s)?
A. Once you've sent your payment to Auctions International, we will send you a paid receipt so you can go get your item from the Seller's location. We also send a carbon-copy of your paid invoice to the Seller. You will be provided with contact information on your paid receipt, so you can schedule a pickup with the Seller.
Q. If I mess up and bid on something I don't want, or add an extra zero to my maximum bid, what can I do?
A. Simply call 1-800-536-1401 Mon-Fri between 10am and 5pm, Monday Through Friday, to have one of our IT guys fix the problem for you. Don't be afraid
Q. Can I personally inspect the auction merchandise?

A. We provide a contact telephone number and item address in each listing, so you can get the information you need to make an informed bid. WE ENCOURAGE EVERY BIDDER TO USE THE CONTACT INFO PROVIDED IN EACH LISTING! It is up to you, the bidder, to do your homework.

Q. What if I win the bid on an item, and when I go to pick it up I decide I don't really want it? Can I get a refund on the item?
A. All items sold on this site are "As-Is, Where-Is". This means there are no guarantees, written or implied. Take the time to arrange an inspection appointment, or call and ask for more info. If you can't take the time to do this, then you should not be bidding in our auctions. Once the bids close, and your winning bid is accepted, you are personally liable for the bid amount, buyer's premium and applicable sales tax.
Q. What happens when I am the high bidder?
A. Our auctions need seller approval ( unless otherwise specified) before invoices may be released. This approval process may take any where from 1-3 business days, typically. Monitoring our Past Prices page will alert you to their current status (Pending, Approved, Declined)