| Q:
Why do the online auction listings I have pulled up on my computer
screen show the incorrect time? Is there any way that I can see
if the current bid has been raised, or get updated information? |
A:
Click the "REFRESH" or "RELOAD" Button at
the top of your browser window to update the page you are viewing.
Every time you want current information (such as new bid amounts,
or time left in the auction) simply click the button at the top
of your browser window...
This is what the Refresh button looks like: 
SHORTCUT:
Hit "F5" to refresh the page you are viewing. |
| Q.
How can I see prices from past online auctions? |
| A.
Click the FINISH
LINE link at the top of every page to view online auction
prices from January of 2006. More recent auctions will be linked
to the closed listings, where you can see the bid histories and
actual ended auction page. |
| Q.
How can I update my contact information? |
A.
Sign into your MEMBER
AREA page, then click the UPDATE CONTACT INFO link at the
top of that page. You can also specify whether you wish to receive
email newsletters from the Member Area.
SHORTCUT:
Add the MEMBER
AREA sign-in page to your Bookmarks or Favorites for faster
log-ins! |
| Q.
What does it mean when something is sold "Subject to Seller's
Approval"? Why not set reserve prices? |
A.
This means that the Seller wishes to see what the high bid amount
is after the Silent Auction ends. The Seller then either approves
or declines to accept that amount. In 95% of the auctions we conduct
for our clients, the high bids get approved the day after the
bids close.
Our method of selling items "Subject to Approval" allows
the Sellers to take an amount that may be less than they had in
mind, but still acceptable. This is better for you, the buyer,
because it means the Seller may be willing to let their item go
for less than they originally wanted. |
| Q.
When I get my e-mail invoice, who do I pay, and how? |
| A.
As part of our service to our selling clients, we handle all money
transactions, and accounts receivable.
Acceptable forms of payment include: Cash, Money Orders,
Bank Checks, Certified or Company Checks and Credit Cards. Payments
should be mailed to or dropped off at: 808 Borden Road, Buffalo,
NY 14227. |
| Q.
Is there an additional charge for paying with a credit card?
Why? |
| A.
All credit card purchases for online auctions will be subject
to a buyer premium of 13.25%. This extra amount is what the credit
companies charge us when we accept a credit card as payment. |
| Q.
How will the Seller know when I pay? How do I contact the Seller
to pick up my purchased item(s)? |
| A.
Once you've sent your payment to Auctions International, we will
send you a paid receipt so you can go get your item from the Seller's
location. We also send a carbon-copy of your paid invoice to the
Seller. You will be provided with contact information on your
paid receipt, so you can schedule a pickup with the Seller. |
| Q.
If I mess up and bid on something I don't want, or add an extra
zero to my maximum bid, what can I do? |
| A.
Simply call 1-800-536-1401 Mon-Fri between 10am and 5pm, Monday
Through Friday, to have one of our IT guys fix the problem for
you. Don't be afraid |
| Q.
Can I personally inspect the auction merchandise? |
| A.
We provide a contact telephone number and item address in each
listing, so you can get the information you need to make an
informed bid. WE ENCOURAGE EVERY BIDDER TO USE THE CONTACT INFO
PROVIDED IN EACH LISTING! It is up to you, the bidder, to do
your homework.
|
| Q.
What if I win the bid on an item, and when I go to pick it
up I decide I don't really want it? Can I get a refund on the
item? |
| A.
All items sold on this site are "As-Is, Where-Is". This
means there are no guarantees, written or implied. Take the time
to arrange an inspection appointment, or call and ask for more
info. If you can't take the time to do this, then you should not
be bidding in our auctions. Once the bids close, and your winning
bid is accepted, you are personally liable for the bid amount,
buyer's premium and applicable sales tax. If you made a mistake,
we won't hold it against you, AS LONG AS YOU CALL US BEFORE THE
BIDS CLOSE! Good Luck!! |
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